Order Management Case Study

Packard Bell B.V.
Aerona has established a key relationship with Packard Bell B.V. Packard Bell B.V. Europe's sixth-largest PC manufacturer, provides a complete range of globally competitive products to corporations, individuals and governments. For years, Packard Bell B.V. Versa notebooks, Powermate desktops, express5800 servers and MobilePro handheld PCs have won numerous awards in leading industry publications.

The challenges that Packard Bell B.V. face include partner control, cost, transparency of operation and customer satisfaction. The Aerona solution streamlines their out sourced business processes and links seamlessly into Packard Bell's own legacy systems. This product is a scaleable, flexible and affordable solution. The product currently handles the ebb and flow of order data for numerous revenue streams that Packard Bell B.V. manages from/to external partners and internal proprietary systems of Packard Bell B.V..

These partners include:

• Cashing partners
• Printing partners
• Web stores
• Subscription service providers
• Logistic partners
• Data entry partners

The system has a web-enabled front-end interface to allow Packard Bell B.V. call centres within Europe to browse order information. Please click here to view a graphical representation of the process.